Find the essentials below. If your question is about an existing order, contact us with the order number.
Do I need design experience?
No. Choose a product, then add artwork, a photograph or text inside Custom Studio. The preview helps you check placement and scale.
Which files can I upload?
Supported PNG, JPEG, WebP and validated SVG files are accepted within the displayed size limit. You must own the artwork or have permission to print it.
Can I save and return to a design?
Yes. Saved projects are private. Continue with the same browser or your account where available.
Will the finished item exactly match my screen?
The preview is a placement guide. Screen calibration, product texture and the production method can create normal colour or finish differences.
Can I change a design after ordering?
Contact us immediately. Once production preparation starts, changes may no longer be possible.
Where do you deliver?
We support worldwide delivery. Product and destination availability is checked before payment, and unavailable routes are blocked.
How much is shipping?
Standard worldwide shipping is included. Local taxes, duties or import fees may still apply.
Can I return a personalised product?
Personalised goods cannot normally be returned for a change of mind. Your rights remain protected where an item is defective, damaged, misdescribed or supplied incorrectly.
Do you handle team or business orders?
Yes. Use the Bulk Orders page for larger quantities, multiple products or a reviewed production quote.