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Customer care

Terms and Conditions

Last updated: 11 November 2026

Please check every personalised detail before approval.

These terms apply to orders placed through PrintYourNation. Product details, price, delivery and applicable charges are shown before an order is submitted.

Personalised products

Approved text, dates, artwork and layout form part of your specification. Screen previews guide positioning; material, screen and production differences can affect colour and finish.

Your artwork

By submitting content, you confirm that you own it or have permission to reproduce it. We may refuse content that appears unlawful, unsafe, hateful or infringing.

Payment and acceptance

An order is accepted only when payment is authorised and an order confirmation is issued. We may cancel and refund an order that cannot be produced safely, lawfully or to the stated specification.

Personalised-goods cancellation

Clearly personalised goods are generally excluded from ordinary change-of-mind cancellation rights. Mandatory rights for defective, damaged or misdescribed goods remain unaffected.

Delivery

Delivery dates are estimates. International recipients may be responsible for local taxes or duties where checkout states that delivery is duty unpaid.

Availability and errors

If a product, destination or price is unavailable or materially incorrect, we may stop the order before payment or contact you to agree an alternative or refund.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Other liability is limited only to the extent permitted by applicable law.

Contact

Questions about an order or these terms can be submitted through the contact page.