Made to your specification
Personalised engraved goods are created to the spelling, dates, layout and design approved by the customer. They cannot normally be returned because of a change of mind. This does not affect statutory rights where an item is defective, damaged in transit, or not as described.
Check before approval
Please verify spelling, dates, font selection and layout before placing an order. Contact customer support promptly if an error is discovered before production begins; changes cannot be guaranteed after production starts.
Damage or defects
Report damage or a manufacturing defect promptly with clear photographs of the item and packaging so the issue can be assessed and a repair, replacement or other remedy arranged where appropriate.